Customer experiences – Westas Group

08.01.2020 | News

Quality is good and service works well

Westas Group has altogether four FinScan BoardMaster grading systems in their sawmills. The automated gradings systems are in use in green sorting and in the dry sorting line.

Westas Group is one of the biggest private wood-processing companies in Finland. In addition to the mother company, Westas Group includes Westas Bioenergy Oy and two sawmills. Westas Group’s sawmills produce together approximately 450 000 cubic meters of sawn timber per year and the products are exported to over 30 different countries around the world.

Westas Group has altogether four FinScan BoardMaster grading systems in their sawmills.

Westas Group’s sawmills are focused on producing quality sawn timber. The sawmills have BoardMaster in use in green and final sorting.

According to Jarmo Joki, the Quality Manager of Westas Group, the cooperation with FinScan has been working well and help has always been available when needed. Joki especially appreciates the personal service they have received.

“The most important aspect of the partnership has been our good and personal relationship with FinScan. Whenever we have needed help, they have assisted us. Their customer service is really personal. It is important to us that we can speak with them in Finnish, because in that way it’s easier to understand each other”, says Joki.

Westas Group’s sawmills are focused on producing quality sawn timber. Joki’s primary responsibility is to oversee and maintain the quality of sawn timber and to guarantee that their customers are satisfied with the quality, measurements and deliveries of the sawn timber products. FinScan’s grading systems have fulfilled Westas Group’s quality requirements and customer service has met their expectations.

“We have been very happy with FinScan BoardMaster system. The equipment works, it helps to ensure the quality of our products and their customer service works as well. There has been no reason to look elsewhere,” states Joki.

 

Watch the Westas Group customer reference video.